We are big enough to make a difference – and small enough to be in touch with your business. And we believe this is the foundation for being a present and value creating IT partner.

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Henrik Nürnberg Henrik Nürnberg Sales Director
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or get a call when it suits you

The magic begins when we work closely together.

No matter if you are part of a large organisation with its own IT department or if you represent a small company with only few or no IT resources, we cover your IT needs.

Full supplier
Outsourcing
Cooperation
IT department
Henrik Nürnberg
Henrik Nürnberg
Sales Director
Contact Henrik
Full supplier

The customers who have chosen us as full-service suppliers benefit from our assistance on many levels in their company, such as preparing computers, providing user support, installation of network, operation of servers and support of applications.

By letting us handle your organisation’s infrastructure, you get thoroughly tested solutions that meet the newest standards within performance and security. Our Service Delivery Manager function furthermore gives you a team of specialists with insight and business acumen who ensure that the infrastructure supports your specific needs, and our mutual dialogue and sparring enable continuous adjustments.

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The customers who have chosen us as full-service suppliers benefit from our assistance on many levels in their company, such as preparing computers, providing user support, installation of network, operation of servers and support of applications.

By letting us handle your organisation’s infrastructure, you get thoroughly tested solutions that meet the newest standards within performance and security. Our Service Delivery Manager function furthermore gives you a team of specialists with insight and business acumen who ensure that the infrastructure supports your specific needs, and our mutual dialogue and sparring enable continuous adjustments.

Happy customers are all-important

A targeted effort has significantly increased customer satisfaction.

At Unit IT, we continuously work to improve customer satisfaction using Service Excellence and Net Promoter Score (NPS). We therefore ask our customers about their experience with us and if they would recommend us to others.  

The NPS scale range from minus 100, if all customers are Detractors, to plus 100 if all customers are Promoters.

Milestone reached in 2018

In 2016, the management of Unit IT made a very ambitious target of reaching an NPS of 70. Simply because they thought that Apple had a fabulous support and Apple’s NPS score at that time was 70.

In June 2018, we reached our target with an NPS result of 73. We are very grateful for the good descriptive feedback and the input we receive along with the score, which we act upon directly. We are dependent on having happy customers, and we continuously strive to improve ourselves, so your meaning is important to us.

 

nps-score 73
nps-score
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